I've had an ADT security system for about 4 years now and I decided to switch to one by Pinnacle. When they were installing the new gear they opened the phone connection box outside and found that the ADT system hasn't been connected to the phone line. No one has been in that box for over 3 years so basically if anyone would have broke in it would have made noise and that's it. I of course want my fucking money back since I have been paying them for doing nothing. Any advice?

I've had an ADT security system for about 4 years now and I decided to switch to one by Pinnacle. When they were installing the new gear they opened the phone connection box outside and found that the ADT system hasn't been connected to the phone line. No one has been in that box for over 3 years so basically if anyone would have broke in it would have made noise and that's it. I of course want my fucking money back since I have been paying them for doing nothing. Any advice?

See if you can track down some executive email addresses at ADT, and fire off an email. While I agree with SF1980 about the effectiveness of such systems, it's not right that you've been paying them for monitoring and not getting it.

EDIT: Calling your local news investigative reporters can be a good idea sometimes too.

The flaw I have always seen with security systems like that: it's very easy to disconnect them from the phone line before breaking in.

They have wireless transmitters now that work over the cell towers if the phone line is disconnected. Of course, they are probably pricey.

Pat, when you come out to visit (eventually), bring your dog with!

Before I call ADT I should re-watch the last Boston-Sabres game to get worked up and pissed.

They have wireless transmitters now that work over the cell towers if the phone line is disconnected. Of course, they are probably pricey.

I feel like being mad, not sent on a killing spree.