backthatSASSup wrote:
I can give you some advice for your interview.
If any customer service-type questions come up, whether it's about "tell me about a time when a customer was being difficult.. blah blah." or "what would you do in this situation...?" ALWAYS say you're willing to do whatever it takes to make your customers feel welcomed and accommodated. Red Lobster always stressed this and ultimately, it always came down to letting guests have the best experience possible so they would come back. So if you're asked a question along those lines, bring up a time a customer was having a bad experience and you turned it around and made it better or how you ensure customers had a good experience while at the movies.
I'm not sure what kind of restaurant Encore is and so I don't know if they have a hostess stand or not, but I would imagine that would be a nice place to start for you if they have one. It's very customer service oriented and you get to know the restaurant well before you move on to serving.
Thanks! I know I have to emphasize how I'm always willing to make the customer feel appreciated and accommodated, and lucky for me, customers seem to like me for the most part. I feel like I'm a genuine person and I'm pretty patient with people...and believe me, working at the movie theatre taught me a thing or two on how to deal with customers...all different kinds of customers.
Yeah, there's a hostess stand at Encore. I'm assuming I'll start there or maybe be a busser or something. Encore is a restaurant/bar. It's kind of upscale and casual at the same time. There's a bar on the first floor and on the second floor there's a sushi bar and dining areas. They have a big outdoor patio on the first floor that's a hot spot in the summer to go out drinking.
http://www.encorebuffalo.com/
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"Do not go where the path may lead, go instead where there is no path and leave a trail." - Ralph Waldo Emerson
Hockey Night in Buffalo